Shipping policy

Effective Date: 12/09/2025

At Purevia, we are committed to delivering your orders quickly, safely, and efficiently. We work with reliable and trusted shipping partners to ensure your products arrive on time and in perfect condition.

1. Processing & Delivery Time

📦 Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

🚀 Shipping Time
We offer fast and dependable delivery within 10 business days from the date of dispatch.

✅ Total Estimated Delivery Time:
Processing Time (1–2 days) + Shipping Time (up to 10 days)

2. Shipping Destinations

Purevia currently ships across the United States and selected international locations.

If your country is not available at checkout, please contact us and we’ll do our best to assist you.

3. Shipping Costs

Standard Shipping (10 Days): Free or calculated at checkout
Expedited Shipping: Available in select areas, with pricing displayed during checkout

All shipping charges will be clearly shown before completing your purchase.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can monitor your package in real-time through:

  • Our website

  • The carrier’s tracking page

5. Delays & Issues

While we aim to meet our delivery timelines, occasional delays may occur due to:

  • High order volumes during peak seasons

  • Weather disruptions or natural events

  • Carrier or logistics delays

  • Customs clearance for international shipments

If your order has not arrived within the expected timeframe, please contact us and we will assist you promptly.

📩 support@purevia.co

6. Lost or Stolen Packages

Lost Packages:
If your package hasn’t arrived, please wait 48 hours after the expected delivery date before reaching out so we can investigate with the carrier.

Stolen Packages:
Once delivery is confirmed by the carrier, Purevia is not responsible for stolen packages. We recommend checking with neighbors or filing a claim directly with the shipping carrier.

7. Address & Shipping Errors

To ensure smooth delivery, please:

✔ Double-check your shipping address before placing your order
✔ Contact us within 24 hours if you need to correct an address
✔ Note that we are not responsible for deliveries made to incorrect addresses provided by customers

8. Need Help?

Our support team is always here to help with any shipping questions or concerns.

📩 Email us at: support@purevia.co

Thank you for choosing Purevia — where fast, reliable shipping meets a smooth and secure shopping experience.