Contact information
Effective Date: 12/09/2025
At Purevia, our customers are at the heart of everything we do. We are committed to providing fast, friendly, and reliable support whenever you need assistance. Whether you have a question, need help with an order, or want to share feedback, our team is always here to help.
1. How to Contact Us
You can reach our customer support team through:
📩 Email Support: support@purevia.co
For order inquiries, returns, refunds, product questions, or general assistance.
🕒 Response Time:
We typically respond within 24–48 business hours.
2. Customer Support Hours
Our support team is available during the following times:
🕘 Monday – Friday: 9:00 AM – 6:00 PM (EST)
🚫 Saturday & Sunday: Closed (messages will be answered the next business day)
3. Common Inquiries We Handle
We’re happy to assist with:
✅ Order Tracking & Shipping Questions – Get real-time updates on your order
✅ Returns & Refunds – Step-by-step help with exchanges or refunds
✅ Product Information – Detailed answers about features, sizing, or usage
✅ Payment & Billing Issues – Quick resolution for checkout problems
✅ General Support – Any other questions or concerns you may have
4. Reporting Issues
If you experience any issues with your order, product, or our website, please email us with:
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Your order number (if applicable)
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A clear description of the issue
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Photos or screenshots (for damaged or incorrect items)
Our team will review your request and provide a solution as quickly as possible.
5. Business Inquiries & Partnerships
For wholesale opportunities, collaborations, or partnership inquiries, please contact us at:
Our business team will get back to you promptly.
6. Stay Connected
Stay updated on new arrivals, special offers, and exclusive promotions by following our social media channels (available on our website).
📩 Need help anytime? Email us at support@purevia.co
Thank you for choosing Purevia — we truly appreciate your trust and look forward to assisting you.